About Call Center Doctors Academy

Dedicated Training and Learning Hub

Call Center Doctors Academy is the dedicated training and learning hub, created to help individuals and organizations master the skills needed to run high-performing contact centers.
We believe that call centers are the heart of customer experience. But to run them well, professionals need more than theory — they need practical, step-by-step training that answers the real “how-to” questions of the industry.

training director

“Every session at Call Center Doctors Academy feels like an opportunity to grow — with motivated learners, experienced mentors, and a culture that truly values skill development and excellence in communication.”

Jonathan Storrer — Training Director
Champion School at a Glance
K+
Current Enrollments
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Qualified Staff
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Clubs & Activities
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Active PTFA Members
Mission Statement

Our mission is simple: to equip contact center professionals with the knowledge, tools, and certifications to succeed in their careers and improve their organizations. From frontline agents to senior operations leaders, we create structured learning paths that close skill gaps, improve KPIs, and build confidence.

Our Core Values

Practicality – No fluff. Everything we teach is grounded in real-world application.
Accessibility – Training that’s available anytime, anywhere, on any device.
Growth – Helping individuals grow their careers and organizations improve performance.
Credibility – Built on years of experience fixing and scaling global contact centers.

Our Who We Serve

-> Agents ready to grow into senior roles
-> Supervisors and Managers looking to sharpen leadership and operations skills
-> Analysts and WFM teams who want to master forecasting and reporting
-> Startups and BPOs building call centers from the ground up
-> Corporate teams needing scalable training for hundreds of agents

Whether you’re just starting your career or managing a large team, you’ll find a path here that matches your goals.